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ewan deluxe support : report a problem

ewan Deluxe Help Hero

Report a Problem with your ewan deluxe

We're sorry you're having trouble with your ewan deluxe and really would like to help get him back to full health.
Please see below our list of frequently asked questions to see if any may help you. Failing that please do not hesitate to get in touch.

If your ewan’s sounds have suddenly become tinny and distorted, this is an indication that the batteries need to be changed as a low battery effects the sound quality.

If your ewan is switching himself on then he could have his smaryCRY sensor activated. To de-activate the smartCRY Sensor, press and hold the main button for 3 seconds, you should hear 3 simultaneous beeps - this signifies that the sensor is switched off.

If your ewan’s sounds only last a short while, this is an indication that the batteries need to be changed as a low battery effects the sound duration.

Make sure you have switched your ewan light from ‘OFF’ to ‘ON’. Open up his tummy and remove the control pod. Press the top left button to toggle between light 'OFF' and 'ON'. Replace the control pod into ewan’s tummy. ewan will now light up while he plays his sounds.

Make sure you have switched your ewan volume from ‘quiet’ to ‘loud’. Open up his tummy and remove the control pod. Press the top right button to toggle between ‘quiet’ and ‘loud’. Replace the control pod into ewan’s tummy. ewan will now play his sounds louder.

If your ewan’s sounds are still quiet, this could be an indication that the batteries need to be changed as a low battery effects the sound quality.

While activated/sound is playing, double tap the main button to cycle through ewan's sounds: harp melody, shush, rainfall, womb and vacuum cleaner sounds.

If you are still having trouble please raise a support ticket by clicking the button below, or give us a call on: 02392 262 332.