ewan deluxe support : battery

ewan Deluxe Help Hero

Battery Advice for ewan deluxe

general advice for rechargeable ewan deluxe

ewan's control pod can be found in his tummy, firstly remove the control pod from the Velcro pocket in ewan’s tummy and charge the control pod using the USB cable provided, NEVER charge it inside ewan, DO NOT use lightning or fast charge cables as these are not supported. The USB cable is short to comply with BS EN 71-1/2/3/9 for your child’s safety. When fully charged the charge indicator light will turn GREEN. While charging it will be RED. When low on charge it will FLASH RED when any of the buttons are pressed. (NEVER charge the control pod inside ewan’s plush).

If ewan behaves in any of the following ways, his pod battery may need charging:

• Charge indicator light flashing RED.
• Sounds play for a short period of time or suddenly cut out.
• Sounds are distorted.
• Sounds have become quiet, even though switched to loud setting.
• Light doesn’t glow, even though it is switched on.
• Light starts to flash on and off.
• The sensitivity of the smartCRY sensor reduces or completely fails to work.

When charging battery, please follow the same procedure outlined in the set up. Make sure you remove the pod from the charger when it is fully charged, this is indicated by the charge indicator light turning green.

• NEVER charge the control pod inside ewan.
• ONLY use the USB charge cable provided. DO NOT use lightning/fast charge cables as they are not supported.
• The USB cable is short to comply with BS EN 71-1/2/3/9 safety standards for your child’s safety.

general advice for non-rechargeable ewan deluxe

We highly recommend using rechargeable Lithium Ion batteries but if this is not possible we would recommend high quality Alkaline batteries for use in our products. Do not mixed brands of batteries and always use brand new or recently charged batteries when replacing them inside the product.

If you get 2 sets and rotate them, then you will always have fresh batteries to hand! This will work out much more economical, plus you’ll be helping conserve energy and the planet too! If the cry sensor in your Deluxe suddenly stops working or keeps switching itself off, then you need to change his batteries.

inserting batteries

You will need:

  • A Cross-head Screwdriver
  • 3 x AA Batteries (LR06 1.5V max)

Firstly, remove the control pod from the Velcro pocket in ewan’s tummy. Insert 3 x AA 1.5V batteries (NOT INCLUDED) into the battery compartment located on the back of the control pod. Unscrew the lid screw with a cross-head screwdriver, insert the batteries observing the correct polarity ( + / - ) as illustrated or indicated on the inside of the battery compartment, then replace the lid and screw to secure in place. Do not over-tighten screw. Reinsert the control pod securely into ewan's Velcro tummy pocket, ensuring you seal the Velcro.

TOP TIP: We highly recommend using re-chargeable batteries with ewan Deluxe. Asides from being more economical, they are more eco-friendly.