misty the cloud support : report a problem
Report a Problem with your misty the cloud
We're sorry you're having trouble with your misty the cloud and really would like to help get her back to full health.
Please see below our list of frequently asked questions to see if any may help you. Failing that please do not hesitate to get in touch.
*Please note that the Misty app was discontinued in October 2023.
Misty's child lock may have been activated, please see below method to toggle child lock ON / OFF:
Hold MODE and SET simultaneously for 4 seconds to toggle the Child Lock.
The Child Lock will lock all of the buttons on the unit from having any effect.
Misty's lower LED display can be toggled ON / OFF, please see below method:
Hold down the SET button for 6 seconds, the Display LEDs will toggle ON or OFF.
This will turn the display ON/OFF regardless of the current operation mode.
This will not affect the Cloud dome lights.
If you are still having trouble please raise a support ticket by clicking the button below:
