need a little help?

Say hello eWAN, your personal assistant. Ask him a question and he'll do his best to help.

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i purchased a ewan deluxe, how does it work?

Firstly, thanks for buying the new ewan Deluxe, we hope he’s settling in well 🙂
Here is a complete guide on how to use him:

Looking for international instructions? Click here

Here is a quick video showing you how to insert your batteries into ewan Deluxe :) You will need: • A Cross-head Screwdriver • 3 x AA Batteries Firstly, remove the control pod from the Velcro pocket in ewan’s tummy. Insert 3 x AA 1.5V batteries (NOT INCLUDED) into the battery compartment located on the back of the control pod. Unscrew the lid screw with a cross-head screwdriver, insert the batteries observing the correct polarity ( + / - ) as illustrated or indicated on the inside of the battery compartment, then replace the lid and screw to secure in place. Do not over-tighten screw.

top tip: Re-chargeable Batteries

We highly recommend using re-chargeable batteries with ewan Deluxe. Asides from being more economical, they are more eco-friendly.

Hey guys, here is a quick video showing you how to secure your ewan Deluxe Pod :) Grab your pod and open ewan's tummy, locate the two velcro straps. Secure the straps around the pod and insert the pod into ewan's tummy. Fasten ewan's tummy.

ewan Deluxe has single button activation. Press this to switch ewan ON. The large button can be pressed through ewan’s tummy making it easy for your child to self soothe. This same button is pushed to turn OFF the sounds at any time without the need to remove the pod from ewan’s tummy. ***If your pod re-activates you may have your cry sensor active. Please see the smart cry sensor video for help to deactivate the cry sensor.***

A lot of you are asking how to set the ewan deluxe smartCRY Sensor so here is a quick video showing you exactly what to do :) Firstly, you'll be pleased to know any one of ewan’s 4 sounds can be selected to play in both normal and smartCRY mode. Press and hold the main button on the pod for 3 seconds, you should hear 1 single beep - this signifies that the sensor is switched ON and ewan is listening. The smartCRY Sensor will listen out for your baby for 4 hours. If your baby stirs then ewan will activate your chosen sound. Once your baby has settled he will listen again for another 4 hours and so on. If your baby does not stir within 4 hours, the smartCRY Sensor will deactivate. To de-activate the smartCRY Sensor, press and hold the button again for 3 seconds, this time you should hear 3 simultaneous beeps - this signifies that the sensor is switched off and ewan is NOT listening.

A lot of you are asking how to adjust the ewan deluxe light and volume so here is a quick video showing you exactly what to do :) Press and hold the main button on the pod to activate. Turn the Light ON/OFF by pressing the left button. Make the Volume QUIET/LOUD by pressing the right button.

A lot of you are asking how to change your ewan Deluxe sounds, so here is a quick video showing you exactly what to do :) while activated/sound is playing double tap the main button to cycle through: harp melody, shush, rainfall, womb and vacuum cleaner

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